Dispatch board
The whole day across every technician, with drag-to-reassign and a live unassigned queue.
FieldTeq
Field service
Field service
Every crew, every route, every job — on one board.
FieldTeq runs mobile work: dispatch, routing, work orders, technician time and on-site invoicing, so the person in the van and the person on the phone are looking at the same day.
Talk to us about pricing for your operation
Dispatch Board · Northline Mechanical
34jobs scheduled on a normal day
91%first-time fix rate
42maverage response time
The problem
Dispatch is a whiteboard and three phone calls.
Jobs get assigned by memory, the emergency call bumps a schedule nobody else can see, and the technician finishes the work but the invoice goes out four days later — if the paperwork makes it back at all.
What it does
The operating system for field service.
Routing
Sequence the day by geography and SLA instead of by whoever called loudest.
Work orders
Scope, parts, photos and sign-off captured on site, attached to the job.
SLA tracking
Response commitments visible on the queue before they are missed.
Time & travel
Hours on site and hours on the road, separated and costed.
On-site invoicing
Bill before the van leaves the driveway.
How it works
Four steps, no re-entry.
Step 1 of 4
Call comes in
Work order raised against the customer and the site, with its SLA.
Step 2 of 4
Dispatch assigns it
Onto a technician and a route, with the whole board visible.
Step 3 of 4
Technician completes it
Findings, parts and signature captured on site.
Step 4 of 4
It bills immediately
Invoice raised from the completed work order, not from memory.
Better together
What FieldTeq connects to.
Nothing here is required. Each one is there when the need is real.
Questions
Before you ask.
When is FieldTeq available?
It is in active development. Talk to us about early access if field service is your primary operation.
Will it work for a two-van operation?
Yes — the board is useful from the first day you have more than one technician and more than one promise to keep.
How does it differ from HVACTeq?
FieldTeq is general mobile service work. HVACTeq adds equipment history, maintenance contracts and refrigerant compliance on top.
Try it free
Start with FieldTeq. Add the rest when it earns its place.
Tell us how your operation works and we will show you the shortest useful setup.
No card required
Keep the systems that work
Remove it any time
Also in the ecosystem